Need a Google generic account or Google Group? We’re ready to help! Here is the process.
- Contact your local tech support via the correct Help Address to make your request.
- Although everyone has access to the tool to make requests for new Google services (generic accounts, groups and calendar resources), all DASA units should have their local techie make the request on their behalf for these reasons.
a. We want to ensure that the right techie is listed as a technical contact for support purposes.
b. Your request to us gives us the opportunity to discuss and then advise you on which service/feature will work best for your needs; this might be a Google Group, but it might also be a Google Contact Group, or a MajorDomo list, or some other solution.
c. We want to advise and ensure good naming conventions, which are important for consistency and usability purposes.
- Once the new Google service has been created, your techie and you (and/or whomever you designate) will be contacts, and others can be added as contacts as needed.
Please see these resources:
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We know many of you have seen more than one member of our team during the past year, so please do complete the form multiple times as needed to give us that feedback on each person.
Windows 8 is the latest operating system available from Microsoft. Most new computers now ship with that version pre-installed, and there are television commercials touting its unique interface. This has generated a lot of curiosity across campus. However, DASA Technology Services is not yet deploying Windows 8.
- Many of the special applications used by DASA units (such as Point and Click, RecTrac, Proficio and others) will not work with Windows 8. In some cases, it will work but is not certified, which means we have no recourse/support from the vendor for any issues that pop up. We will wait for these applications to provide a upgrade and certification, and then carefully test before deploying Win8.
- Many of our printers (especially specialty printers) will not work with Win8. We will wait for updated drivers and then carefully test.
- The back-end management of Windows 8 on your desktops and laptops will be very different, and we need time make the necessary adjustments.
- The Windows 8 user interface is drastically different than Windows 7/Vista/XP. Our techies have been experimenting with it; our experience so far is that it will be a significant change for many of us. We will continue on our own learning curve and develop some basic documentation on what’s different, tips and tricks. This will be provided to each affected area once our migration to Windows 8 does occur.
OIT just released their statement on Windows 8 support, and other colleges/divisions are responding in a similar manner. We want everyone to be able to take advantage of the latest technology, but balanced with minimal transition pain. There may be isolated instances where Windows 8 is the best solution at this time, so please check with your local techie if you believe that to be the case.
A reminder that DASA Tech does not support personal devices, outside of assisting with email and calendar setup. If you are considering the purchase of a new personal device for use at work, you are encouraged to consult with your local techie, especially if the new device may have Windows 8.