Step-by-Step Help Topics

1. Communicate with your instructor. Use their office hours when possible to get clarification on material, review missed questions, and get advice on how to prepare better for the next assignment/test. In addition to instructors and TAs, there are often additional support resources available. Check with your instructor or TA to see what other resources might be available. 
2. If you still aren’t able to connect with the faculty member, reach out to the Chair/Head of the faculty members’ department. You can find a list of all department heads on the provost’s website.
3. If you don’t hear from any of the above, contact the college’s dean’s office for that academic department.
4. The student ombuds’ office is a neutral party to discuss and clarify concerns, identify resources, and help resolve problems.  
5. PRO TIP: Try more than one resource at the same time.

• Instructor and/or TA Office Hours (located on the syllabus). Office hours are times when you can meet with your professors and teaching assistants to discuss material being presented in class or other related interests you have. Read here for ideas on how to use office hours effectively. 
• NC State University Libraries Personal Librarians for first-year and transfer students
• Drop-In tutoring (Math, Chemistry, Physics, Writing)
• Tutoring by Appointment (Math, Physics, Chemistry, Biology, ST 311, Economics, Psychology)
• SI (Chemistry)
• Foreign Language Tutoring
• Find Help by Course  
• How To Thrive Videos:
• Calculus with Dr. Molly Fenn
• Chemistry with Dr. Jeremiah Feducia
• Biology with Dr. Miriam Ferzli
• Physics with Dr. Zo Webster
• Resources for Online Learning
• Khan Academy 
• Study Buddies — connect with others in your class via GPS
• Tips and Strategies for Preparing for Finals

• CALS: https://cals.ncsu.edu/events/
• Design: https://calendar.ncsu.edu/department/college_of_design
• Education: https://ced.ncsu.edu/events/
• Humanities and Social Sciences: https://calendar.ncsu.edu/department/college_of_humanities_and_social_sciences
• Poole College of Management: https://poole.ncsu.edu/events/
• Natural Resources: https://cnr.ncsu.edu/events/
• Sciences:  https://calendar.ncsu.edu/department/college_of_sciences
• Wilson College of Textiles: https://textiles.ncsu.edu/events
• Veterinary Med:  https://cvm.ncsu.edu/events/
• Engineering: https://www.engr.ncsu.edu/events/

1. Reach out to the instructor via your NC State email to theirs. Attend office hours if posted.
2. If you don’t hear from the instructor, see if you can stay after class for a few minutes if your class meets synchronously.
3. If you still aren’t able to connect with the faculty member, reach out to the chair/head of the faculty members’ department. You can search for their contact information per each department’s webpage.
4. If you don’t hear from any of the above, you are welcome to contact the college’s dean’s office for that academic department.
5. The student ombuds’ office is a neutral party to discuss and clarify concerns, identify resources, and help resolve problems.  

NC State OIT or the NC State University Libraries can help with connectivity and technical assistance.

1. Reach out to the Counseling Center 
2. Let your academic advisor know. It’s likely impacting your academic performance and there may be policies to help relieve the pressure.
3. If you do not know who your academic advisor is, you can find more information at this link: Advising in My College
4. If you cannot locate your advisor, make use of Drop-in advising at the Academic Success Center on Tuesdays and Wednesdays or submit an advising question to the virtual advisor:

• ASC Drop-in Academic Advising
• Virtual Advising
• Disability Resources Office

• Counseling Center
• Drop-in Spaces through Prevention Services — connection and support (no need to sign up)
• NC State CARES
• Student Safety Resources
• Wellness Resources
• NC State Community and Community Resources – NC State University Police Department
• Pack Essentials

Review NC State’s Academic Calendar for dates related to S/U or dropping a course.

If you are experiencing unnecessary stress or anxiety over your courseload or about a particular class, follow up with your academic advisor for guidance on making a decision. Academic advisors can help you understand all of the implications of using one of these policies.

If you do not know how to locate your advisor, the links below can help.  You can also lookup your assigned advisor in MyPack:

• Advising in My College
• How Do I Find My Advisor?

If you are unable to get in touch with your advisor, you are welcome to contact an academic advisor on Tuesdays and Wednesdays at the Academic Success Center Drop-in Advising OR submit an advising question to the virtual advisor:

• ASC Drop-in Academic Advising
• Virtual Advising

• Pack Essentials – programs to support students in need of food, housing, financial, and educational security
• Feed the Pack Food Pantry
• Absence Verification — class absence due to unavoidable circumstances
• Technology lending program
• NC 2-1-1 – For a student away from campus and in need of access to food, shelter, health care, employment, and child care-  Dial 2-1-1 provides free, confidential information and is available 24 hours a day to help individuals find resources within their community.