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Step-by-Step Help Topics

Follow these instructions for various help topics to help you succeed at NC State

I am having trouble with a particular class

  1. Communicate with your instructor. Use their office hours when possible to get clarification on material, review missed questions, and get advice on how to prepare better for the next assignment/test. In addition to instructors and TAs, there are often additional support resources available. Check with your instructor or TA to see what other resources might be available. 
  2. If you still aren’t able to connect with the faculty member, reach out to the Chair/Head of the faculty members’ department. You can find a list of all department heads on the provost’s website.
  3. If you don’t hear from any of the above, contact the college’s dean office for that academic department.
  4. The student ombuds’ office is a neutral party to discuss and clarify concerns, identify resources, and help resolve problems.  
  5. PRO TIP: Try more than one resource at the same time.

I feel disconnected from my department, degree program, and/or faculty

Each college at NC State works a little differently. You can keep up with their current programs and events via their college’s websites. Outside of the college make sure you are keeping in touch with your classmates and other students in your program of study. The study buddies tool in GPS can help you connect with other students in your class.

I am having trouble with connectivity/technical problems and my instructor is unresponsive

  1. Reach out to the instructor via your NC State email to theirs. Attend office hours if posted.
  2. If you still don’t hear from the instructor, see if you can stay after class a few minutes if your class meets synchronously.
  3. If you still aren’t able to connect with the faculty member, reach out to the Chair/Head of the faculty members’ department. You can search for their contact information per each department’s webpage: https://www.ncsu.edu/academics/departments-a-z/.
  4. If you don’t hear from any of the above, you are welcome to contact the College’s Dean Office for that academic department.
  5. The student ombuds’ office is a neutral party to discuss and clarify concerns, identify resources, and help resolve problems.  

I am experiencing depression, anxiety, and/or have mental health issues and/or concerned about my safety. 

  1. Reach out to the Counseling Center 
  2. Let your academic advisor know. It’s likely impacting your academic performance and there may be policies to help relieve the pressure.
  3. If you do not know who your academic advisor is, you can find more information at this link: Advising in My College
  4. If you cannot locate your advisor, make use of Drop-in advising at the Academic Success Center on Tuesdays and Wednesdays or submit an advising question to the virtual advisor:

I don’t know what to do about S/U, Drop, etc.

For most students at this point, there is no need to make a decision about a class until grades post by November 30, 2020. After a grade has posted they can have a conversation with their academic advisor about what are the best options utilizing University policies. 

If you are experiencing unnecessary stress or anxiety over your courseload or about a particular class, follow up with your academic advisor for guidance on making a decision. Academic advisors can help you understand all of the implications of using one of these policies.

If you do not know how to locate your advisor, the links below can help.  You can also lookup your assigned advisor in MyPack:

If you are unable to get in touch with your advisor, you are welcome to contact an academic advisor on Tuesdays and Wednesdays at the Academic Success Center Drop-in Advising OR submit an advising question to the virtual advisor:

I need emergency, financial, and/or food resources 

NC State has lots of resources available to help you during this difficult time — everything from technology lending to food. Some resources require you to complete an application and/or form. Please review each of these resources.